Pages and corrections
[email protected]
An unclear paragraph, a broken link on this site, or a question about what a note is trying to say.
Contact the publisher
Write to the desk. There is no order form.
Messages reach people who edit this publication. They do not reach a carrier’s support queue, and they cannot open, transfer, or repair a mobile subscription.
Phone
Administration
[email protected]
Privacy requests, notices about the site, and correspondence for the publisher.
Access
[email protected]
If a page is hard to read or use, tell us what stopped you. See accessibility.
Postal address
maroc-telecom
Jnane Californie
Emeraude 32, n°4
Casablanca 20460
Morocco
There is no walk-in SIM counter at this address. Post is for the publication. Please do not send identity documents unless we have asked for them in writing, which we do not do for ordinary questions.
What a message will not do
It will not register a SIM, check a national ID, or confirm that a shop followed the right process.
It will not move credit, reverse a roaming charge, or interpret a bill line by line. That record belongs to the operator.
It will not book travel, a driver, or a technician. This site does not take payments.
A useful note
Write like this
“On the prepaid SIM page, the example drops the 0 but I am not sure about a number that starts 07. The page is prepaid-sim.html. I am not asking you to activate anything.”
That message has a page, a passage, and a limit. It goes to support@ if it is about the writing, help@ if the page was hard to use, and admin@ if it is about privacy or the publisher.
A note we have to turn away
This does not arrive at a carrier
“Please recharge 06…, here is my passport photo, the PIN, and the voucher code.” We will not use those details, and we do not want them in the mailbox. Delete the documents from the thread on your side as well. The operator named on the SIM pack is the only desk that can see the line.
We read mail on working days. There is no ticket number and no promised hour. If a matter is urgent and involves safety, use the local emergency channels, not this address.